A lot of people don't realize it's up to them where they get their car repaired.When you call your insurance company to start your claim, they'll ask where you want to get your car repaired. A lot of times, people don't even know what body shops are near them, so they'll ask the claim rep for recommendations.Insurance companies may have agreements with certain body shops (called "Direct Repair" providers). Direct Repair providers agree to certain pricing and practices set by the insurance company. That's not necessarily a bad thing, but ultimately these agreements are designed for the insurance company, not the consumer. And it doesn't mean you have to use that shop. Your insurance company can't say you have to take it to their shop because "You'll get a better warranty."If an insurance company tries to direct you to a specific body shop, that's called 'steering' and it's illegal. Your best bet is to do a little research ahead of time so you're prepared when you need to make a decision.

Getting 3 estimates is not necessary. It's actually a waste of time. Don's trained staff will work closely with you and your insurance company in providing the most complete estimate. We do not sandbag estimates just to get a job. We pride ourselves in repairing your vehicle correctly and getting you back on the road in a timely manner.

Some insurance companies will use recycled or aftermarket parts on vehicle that have less than 10,000 miles on them. It is best that you know what your policy states and what types of parts are accepted by them for the use on repairs. Don's will do their best to use Vehicle Brand Parts (ie Chevy, Cadillac, Buick, Ford, Lincoln, etc.) when possible for the customer.Make sure you have rental car coverage, so many customers come in and do not have it and it cost less than $10 a month to add and when you need it you have it!

That means you'll need access to another vehicle for anywhere from a week to a month or more. So, unless you have an extra car handy, you'll want a rental. That means you'll need access to another vehicle for anywhere from a week to a month or more. So, unless you have an extra car handy, you'll want a rental. We try to make it easy as we can, so we have Enterprise right here on-site. Contact Enterprise at 419-552-6001 to schedule your rental. You can have your car towed here, we'll help get the claim going, do the estimate and do our best to get you back on the road in another vehicle that day. It's good to know ahead of time whether your insurance includes rental car coverage, to avoid surprises later on. The cost is pretty minimal.

If there is extensive damage to your vehicle it will cost more to repair than the vehicle is worth, the insurance company will deem it a "total loss".A totaled car on top of the headaches of an accident can add insult to injury.It's no longer a temporary inconvenience- you need a long-term solution.If it turns out your car is totaled, Don's wants to help take the sting out of that, too. Our sales and financing staff can work with you to find an appropriate replacement, fast. As a full-service dealership, we have everything you need to get past the accident and move on as easily as possible.